Customer Support Representative - billing questions (Detroit, MI)

Lumen Amber Auto Group is a Detroit company supplying vehicle parts and service. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 160 people based in Detroit. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.