Customer Support Representative - billing questions (Detroit, MI)

Bluepeak Harbor Transit Planning Group is a transit-planning firm in Detroit working with agencies and riders, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 320 people based in Detroit. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service alerts, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service alerts. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.