Customer Support Representative - billing questions (Detroit, MI)

Greenridge Juniper Legal Group is a law firm in Detroit serving businesses and individuals, and we need a Customer Support Representative to lead our billing questions. We are a close group and share the work. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Detroit. • We reply to every applicant.