Customer Support Representative - billing questions (Detroit, MI)

Bright Wilder Insurance Group sells home, auto and small-business insurance in Detroit. We are hiring a Customer Support Representative to take on billing questions. We invest in training for new adjusters. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including premium billing, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with premium billing. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.