Customer Support Representative - billing questions (Detroit, MI)

We are growing our team at Lumen Kestrel Auto Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 25 people based in Detroit. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.