Customer Support Representative - billing questions (Detroit, MI)

We are growing our team at Rivermark Rowan Facilities and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 887 people based in Detroit. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with cleaning schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Detroit. • Applications are reviewed on a rolling basis.