Customer Support Representative - billing questions (Detroit, MI)

Greenridge Amber Property Management Associates is looking for a Customer Support Representative. The job centres on billing questions for resident events, and it would suit someone who likes steady, practical work. We are flexible about schedules. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Detroit. • Applications are reviewed on a rolling basis.