Customer Support Representative - billing questions (Des Moines, IA)

Amberfield Fern Legal Group provides legal services in Des Moines across employment, housing and small-business law, and we need a Customer Support Representative to lead our billing questions. We are a close group and share the work. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Des Moines, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.