Customer Support Representative - billing questions (Des Moines, IA)

We are growing our team at Lumen Bright Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with pipe repairs. Working arrangement • Full-time, with a steady weekday schedule. • On site in Des Moines. • We will tell you what to expect at each step of the hiring process.