Customer Support Representative - billing questions (Des Moines, IA)

Cedar Stone Hospitality is looking for a Customer Support Representative. The job centres on billing questions for group events, and it would suit someone who likes steady, practical work. Guests remember kindness. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including group events, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with group events. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Des Moines, with some flexibility after the first few months. • We reply to every applicant.