Customer Support Representative - billing questions (Denver, CO)

Greenridge Union Facilities cleans and maintains buildings for schools, offices and hospitals around Denver, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people based in Denver. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including cleaning schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with cleaning schedules. Working arrangement • Full-time, on a regular day shift. • On site in Denver. • Applications are reviewed on a rolling basis.