Customer Support Representative - billing questions (Denver, CO)

Fernwood Oak Hospitality runs guest-focused properties across the Denver area. We are hiring a Customer Support Representative to take on billing questions. Promotion from within is common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Full-time, Monday to Friday. • On site in Denver. • We will tell you what to expect at each step of the hiring process.