Customer Support Representative - billing questions (Denver, CO)

Harborlight Cobalt Medical builds devices used by hospitals and clinics, with its team based in Denver, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 37 people based in Denver. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with clinical evaluations. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Denver. • We reply to every applicant.