Customer Support Representative - billing questions (Denver, CO)

Northwind Lakeside Freight is a Denver logistics company with trucks, warehouses and dispatch. We are hiring a Customer Support Representative to take on billing questions. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver. • Applications are reviewed on a rolling basis.