Customer Support Representative - billing questions (Denver, CO)

Bluepeak Ivory Inspection Services Partners is looking for a Customer Support Representative. The job centres on billing questions for client sites, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Denver. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including client sites, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with client sites. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Denver. • Applications are reviewed on a rolling basis.