Customer Support Representative - billing questions (Denver, CO)

Northwind Meridian Foods Partners is a Denver food manufacturer supplying grocers and food-service customers, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.