Customer Support Representative - billing questions (Denver, CO)

Greenridge Junction Manufacturing is looking for a Customer Support Representative. The job centres on billing questions for scrap and rework, and it would suit someone who likes steady, practical work. You would join a large organisation of about 749 people based in Denver. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver. • We will tell you what to expect at each step of the hiring process.