Customer Support Representative - billing questions (Denver, CO)

Fernwood Forge Energy delivers power and gas plans across the Denver region, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 794 people based in Denver. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing disputes, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Denver. • Applications are reviewed on a rolling basis.