Customer Support Representative - billing questions (Dallas, TX)

Northwind Ashton Legal Group is looking for a Customer Support Representative. The job centres on billing questions for document review, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including document review, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with document review. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.