Customer Support Representative - billing questions (Dallas, TX)

Amberfield Kestrel Financial is looking for a Customer Support Representative. The job centres on billing questions for regulatory reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Dallas, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.