Customer Support Representative - billing questions (Dallas, TX)

Silverline Beacon Water Authority supplies drinking water and treats wastewater for Dallas and nearby communities, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 54 people based in Dallas. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.