Customer Support Representative - billing questions (Dallas, TX)

Rivermark Forge Energy is looking for a Customer Support Representative. The job centres on billing questions for outage response, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including outage response, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.