Customer Support Representative - billing questions (Dallas, TX)

Northwind Harbor Civic Services supports public agencies in Dallas with budgeting, records and programmes. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including procurement, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Full-time, with a steady weekday schedule. • On site in Dallas. • Applications are reviewed on a rolling basis.