Customer Support Representative - billing questions (Columbus, OH)

We are growing our team at Fernwood Quill Facilities Partners and adding a Customer Support Representative whose main responsibility will be billing questions. Clear communication between supervisors and crews matters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including work orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, with a steady weekday schedule. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.