Customer Support Representative - billing questions (Columbus, OH)

We are growing our team at Stonegate Maple Press Group and adding a Customer Support Representative whose main responsibility will be billing questions. Many of us have been here for ten years or more. What you will do • Resolve billing and account issues, including print quotes, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Columbus, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.