Customer Support Representative - billing questions (Columbus, OH)

Northwind Ivory Inspection Services provides independent inspection and testing for industry across Columbus, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including certifications, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with certifications. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Columbus. • We reply to every applicant.