Customer Support Representative - billing questions (Colorado Springs, CO)

Bluepeak Partners is looking for a Customer Support Representative. The job centres on billing questions for loads and lanes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with loads and lanes. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Colorado Springs. • Applications are reviewed on a rolling basis.