Customer Support Representative - billing questions (Colorado Springs, CO)

Bluepeak Linden Telecom builds and runs fibre and wireless networks in the Colorado Springs area. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 11 people based in Colorado Springs. What you will do • Resolve billing and account issues, including outage reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with outage reports. Working arrangement • Full-time, with a steady weekday schedule. • On site in Colorado Springs, with some flexibility after the first few months. • We reply to every applicant.