Customer Support Representative - billing questions (Colorado Springs, CO)

Silverline Wilder Property Management Group is a Colorado Springs property manager with leasing, maintenance and resident services. We are hiring a Customer Support Representative to take on billing questions. Maintenance and leasing staff share information every day. What you will do • Resolve billing and account issues, including rent collection, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with rent collection. Working arrangement • Full-time, Monday to Friday. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.