Customer Support Representative - billing questions (Colorado Springs, CO)

Bluepeak Keystone Energy Group is an energy provider in Colorado Springs focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Colorado Springs. What you will do • Resolve billing and account issues, including usage data, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.