Customer Support Representative - billing questions (Colorado Springs, CO)

Summit Ivory Banking Services is a community-focused bank in Colorado Springs serving households and small businesses, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including deposit accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with deposit accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Colorado Springs, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.