Customer Support Representative - billing questions (Cleveland, OH)

We are growing our team at Greenridge Glen Energy and adding a Customer Support Representative whose main responsibility will be billing questions. Safety comes first on every shift. What you will do • Resolve billing and account issues, including meter readings, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with meter readings. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.