Customer Support Representative - billing questions (Cleveland, OH)

We are growing our team at Clearpath Loom Auto Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 827 people based in Cleveland. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Cleveland, with some flexibility after the first few months. • We reply to every applicant.