Customer Support Representative - billing questions (Cleveland, OH)

Lumen Fern Freight is looking for a Customer Support Representative. The job centres on billing questions for claims, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Resolve billing and account issues, including claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Cleveland, with some flexibility after the first few months. • We reply to every applicant.