Customer Support Representative - billing questions (Cincinnati, OH)

Bluepeak Keystone Civic Services is looking for a Customer Support Representative. The job centres on billing questions for permits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including permits, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.