Customer Support Representative - billing questions (Cincinnati, OH)

Stonegate Ivory Telecom is a telecommunications provider in Cincinnati focused on reliable home and business connections, and we need a Customer Support Representative to lead our billing questions. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including outage reports, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with outage reports. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.