Customer Support Representative - billing questions (Cincinnati, OH)

Westbrook Sparrow Transit Planning is a transit-planning firm in Cincinnati working with agencies and riders, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 123 people based in Cincinnati. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Cincinnati, with some flexibility after the first few months. • We reply to every applicant.