Customer Support Representative - billing questions (Cincinnati, OH)

We are growing our team at Clearpath Meadow Financial Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 742 people based in Cincinnati. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with loan applications. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Cincinnati. • We reply to every applicant.