Customer Support Representative - billing questions (Cincinnati, OH)

Northwind Sparrow Transit Planning plans bus and rail service for cities around Cincinnati. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people based in Cincinnati. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cincinnati. • We reply to every applicant.