Customer Support Representative - billing questions (Cincinnati, OH)

Bluepeak Partners is a Cincinnati logistics company with trucks, warehouses and dispatch, and we need a Customer Support Representative to lead our billing questions. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with loads and lanes. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Cincinnati. • We will tell you what to expect at each step of the hiring process.