Customer Support Representative - billing questions (Cincinnati, OH)

Northwind Harbor Energy supplies electricity and gas to homes and businesses around Cincinnati. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including usage data, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Cincinnati. • We reply to every applicant.