Customer Support Representative - billing questions (Chicago, IL)

Redstone Maple Medical designs and makes medical devices in Chicago, and we need a Customer Support Representative to lead our billing questions. Documentation is part of the craft. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Chicago. • Applications are reviewed on a rolling basis.