Customer Support Representative - billing questions (Charlotte, NC)

Lumen Beacon Auto Group is looking for a Customer Support Representative. The job centres on billing questions for vehicle inspections, and it would suit someone who likes steady, practical work. Technicians are respected and trained. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with vehicle inspections. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Charlotte, with some flexibility after the first few months. • We reply to every applicant.