Customer Support Representative - billing questions (Charlotte, NC)

We are growing our team at Cedar Nest Financial and adding a Customer Support Representative whose main responsibility will be billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with regulatory reports. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Charlotte. • We will tell you what to expect at each step of the hiring process.