Customer Support Representative - billing questions (Charlotte, NC)

Clearpath Oak Inspection Services tests and certifies buildings, pipelines and equipment around Charlotte. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Charlotte, with some flexibility after the first few months. • We reply to every applicant.