Customer Support Representative - billing questions (Charlotte, NC)

We are growing our team at Stonegate Amber Markets and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 349 people based in Charlotte. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with shrink and waste. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Charlotte. • Applications are reviewed on a rolling basis.