Customer Support Representative - billing questions (Charlotte, NC)

We are growing our team at Fernwood West Energy Group and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 954 people based in Charlotte. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including outage response, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Charlotte. • We reply to every applicant.