Customer Support Representative - billing questions (Charlotte, NC)

Westbrook Glen Energy supplies electricity and gas to homes and businesses around Charlotte. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including outage response, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Charlotte. • We reply to every applicant.