Customer Support Representative - billing questions (Charleston, SC)

Lumen Pike Markets operates grocery and general-merchandise stores around Charleston, and we need a Customer Support Representative to lead our billing questions. Managers started on the floor. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including promotions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with promotions. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Charleston. • We reply to every applicant.