Customer Support Representative - billing questions (Charleston, SC)

Ironwood Bright Financial Group provides savings, lending and payment services from Charleston, and we need a Customer Support Representative to lead our billing questions. Career paths are clear. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with customer onboarding. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Charleston. • Applications are reviewed on a rolling basis.